A New Era for Client Service: Exploring Double's (Formerly Keeper) Portal Features

Big changes are on the way! The Elevate Department is preparing to launch a new software platform known as Double. Double is designed to enhance communication and improve workflow efficiency. This transition will not only support our internal team but will also provide considerable benefits to our clients. Long gone are the days of endless emails back and forth. The Elevate client portal will allow for streamlined information sharing all in one place.

Why will clients love Double?

Double offers several advantages for clients, including QuickBooks Online (QBO) integration, enhanced information exchange between clients and staff, advanced reporting features, and a user-friendly interface.

• Double provides a secure portal for client communication and document sharing.
  • Clients can access the Elevate portal via a magic link, eliminating the need for passwords.
  • Documents may be uploaded directly through the Elevate Client portal, which is more secure than traditional emailing due to Double's end-to-end encryption.
  • The platform allows clients to review and respond to staff inquiries, as well as initiate questions, ensuring all communications are accessible in one central location.
  • Weekly automated reminders prompt clients to address outstanding questions.
• Double integrates with QuickBooks Online (QBO) instantaneously.
  • Changes made in Double are immediately reflected in QBO and vice versa. So, there is no duplication of work if we need to change items at your suggestions.
  • We can send transaction-specific questions to your portal for quick and easy identification.
• Access easy to read reports from your client portal. Double will give you a snapshot of your financial information.

What’s Next?

The Elevate Department will begin rolling out Double over the next couple of months. Be on the lookout for an invitation from your accounting specialist to join your customized portal. We are excited to be improving the overall collaborative experience through Double and that we are enabling smooth communication between our team and clients.

If you are interested in learning more about our bookkeeping services, please contact the Elevate department today.

This article was written by Casey Hasty. Casey is a Senior Manager with Baldwin CPAs. For more information on the support Baldwin CPAs can provide you, contact casey.hasty@baldwincpas.com.